Shipping policy

BIOSTEP Shipping Policy

At BIOSTEP (ABSocare), we are committed to delivering your order safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed on www.biostepfootcare.com. By placing an order on our website, you agree to the terms mentioned below.

1. Shipping Coverage

BIOSTEP ships products to:

  1. Domestic Locations (India)

  2. International Locations (Selected Countries)

Availability of shipping services depends on courier coverage, pin code serviceability, customs restrictions, and operational feasibility.

2. Order Processing Time

All orders placed on our website are processed after successful payment confirmation.

Processing Time:

  • Orders are usually processed within 1–2 business days

  • Orders placed on Sundays or public holidays will be processed on the next working day

In some cases, processing may take longer due to:

  • high order volume

  • stock verification

  • operational delays

  • courier service disruptions

  • unforeseen circumstances

We ensure best efforts to dispatch orders as early as possible.

3. Estimated Delivery Time

Delivery timelines start after dispatch confirmation.

A) Domestic Shipping (India)

  • Delivery usually takes 3–7 business days, depending on the location and courier service

  • Remote or non-metro areas may take longer

B) International Shipping

  • Delivery usually takes 7–15 business days, depending on destination country and customs clearance

  • International deliveries may take longer due to customs checks and local courier handling

Delivery timelines are estimates and may vary depending on courier network, weather, public holidays, or unexpected disruptions.

4. Shipping Charges

Shipping charges (if applicable) are displayed at checkout before payment.

  • Shipping fees may vary based on delivery location, pin code, order weight/size, and courier partner.

  • Any offers like “Free Shipping” will be applicable only if shown during checkout.

5. Dispatch Confirmation and Tracking

Once your order is dispatched, you will receive:

  • dispatch confirmation, and

  • tracking details (if available)

Tracking updates depend on courier partner systems. In some cases, tracking may be delayed or updated intermittently.

6. Delivery Attempt Policy

Courier partners usually attempt delivery multiple times depending on their policy.

If delivery fails due to:

  • customer not available

  • incorrect address

  • unreachable phone number

  • refusal to accept delivery

the courier may return the parcel to BIOSTEP.

In such cases, reshipping may be possible based on customer request, but additional shipping charges may apply.

7. Address and Contact Details (Customer Responsibility)

Customers must ensure that the following details are correct at the time of placing the order:

  • full delivery address

  • pin code

  • city/state

  • landmark (if needed)

  • correct mobile number and email

BIOSTEP is not responsible for delivery failure due to incorrect or incomplete address details provided by the customer.

8. Delivery Confirmation

Once an order is delivered as per courier records, it will be considered successfully delivered.

If the customer claims non-receipt after courier delivery confirmation, BIOSTEP will assist in investigation, but final resolution depends on courier verification, delivery proof, and tracking logs.

9. Delays in Shipping or Delivery

BIOSTEP is not responsible for delays caused by factors beyond our control, including:

  • courier delays

  • strikes / transport disruption

  • weather conditions

  • regulatory restrictions

  • customs clearance delays

  • natural disasters or force majeure

However, we will always support customers by sharing correct updates and helping with courier follow-ups wherever possible.

10. International Shipping: Duties and Taxes

For international orders:

  • customs duties, import taxes, and local handling charges (if any) are the responsibility of the customer

  • these charges are decided by the destination country and courier customs authorities

BIOSTEP does not control customs duties/taxes and cannot refund them.

11. Damaged Package / Missing Items Policy

If your package arrives in a damaged condition or if any item is missing, customers must follow these steps:

  1. Record a continuous unboxing video (mandatory)

  2. The video must show:

    • outer package condition

    • shipping label clearly visible

    • opening of the parcel

    • product condition clearly

  3. Email the video to: biostep.help@gmail.com within 24 hours of delivery

Claims without proper unboxing proof may not be accepted. This helps protect genuine customers and prevents misuse or fraudulent claims.

12. Contact Us

For any shipping queries, tracking support, or delivery help, please contact:

BIOSTEP (ABSocare)
Website: www.biostepfootcare.com
Email: biostep.help@gmail.com